Important information for customers from the United Kingdom

We are happy to inform that on 12th. April 2021 we have resumed shipping to the United Kingdom. At the bottom of this page we provide detailed information for customers from the United Kingdom. Please read this information carefully before submitting your order. Thank you:-)

What countries do you deliver to?

We deliver to all European Union countries (see the full country list below), United Kingdom, Switzerland and Norway. For full list see the table below. All our packages are dispatched from our warehouse in the Czech Republic.

 

Austria
Belgium
Bulgaria Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal Romania
Slovakia
Slovenia
Spain (excl. Canary Islands)
Sweden
Norway
United Kingdom Switzerland    

If you come from Australia, Argentina, Brazil, Canada, Chile, Hong Kong, Israel, Japan, Kuwait, Mexico, New Zealand, Peru, Qatar, Singapore, South Africa, South Korea, UAE or USA (50 states only), please visit our dedicated USA/Global store at: www.tukkari.store.

What are the shipping costs?

Shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the items to your shopping basket. In most of cases we combine GLS, DPD and TNT courier services depending on delivery country to offer you best possible shipping rates.

Maximum shipping weight for a single order is 20 kg

When can I expect my order to be delivered?

We use all reasonable efforts to dispatch orders, where the goods is in stock, within 2 to 3 business days of the purchase date. Most orders should arrive within 2 to 6 business days after dispatch depending on the destination. If the goods are not in stock, then the time of dispatch is governed by the stated manufacturing lead time. If, for example, the goods have a manufacturing lead time 25 business days (without weekends and public holidays), it can be expected that the goods will be shipped within approx. 5 weeks from receiving the order. 

How do you package your products for delivery?

We don't want to leave anything to chance when it comes to 3d printer enclosure kits protection during delivery. That is why our cardboard boxes are lined with styrofoam sheets on all sides. It may be a bit of overkill but we need to be sure your enclosure kit will arrive to your home or company safely.

What are your payment methods?

1. Credit card

We support secure online payment by following credit and debit cards: Mastercard, Visa and Diners Club.

2. Bank Transfer

After completing your order, you will receive an order confirmation by email with payment instructions, which you will use if you have chosen a bank transfer. If you did not receive the email, please check the spam folder. It usually takes 2-3 business days for the amount to be credited to our account.

B2B Sale to a business inside EU with valid VAT ID:

When you order our products as a VAT registered EU company, you can make your purchase VAT-free if you enter your valid VAT number. Our online ordering system is not able to automatically deduct VAT from your purchase. For this reason please do not pay immediately after placing the order. Once we receive and manually process your order, we will send you new payment instructions (without VAT) via email.

We exclusively use European VIES for verification of your registration - http://ec.europa.eu/taxation_customs/vies/. Note that your billing address, payment source address and shipping address must always match.

Your invoice will be issued in the reverse charge mode (without VAT).

Important information for customers from Switzerland and Norway:

When you order our products from Switzerland/Norway with a delivery address in Switzerland/Norway, you can make your purchase VAT-free. Our online ordering system is not able to automatically deduct VAT from your purchase. For this reason please do not pay immediately after placing the order. Once we receive and manually process your order, we will send you new payment instructions (without VAT) via email. At the same time, we would like to point out that the recipient of the goods shall bear all taxes, customs or other costs related to the customs procedures in his country.

Important information for customers from United Kingdom:

All prices shown (goods and shipping) include 21% VAT by default as this rate is valid in the Czech Republic. If the goods are sold to customers in the UK, then your entire purchase is subject to 20% UK VAT instead. The automatic system is unable to adjust the VAT rate instantly for the UK customers on checkout. For this reason, please do not pay immediately after placing your order and wait until we process your order manually, change the VAT rate from 21% to 20% (or completely remove VAT where applicable) and send you new updated order confirmation and payment instructions.

Following information does not apply to customers from UK Northern Ireland. If you wish to place your order from UK Northern Ireland, please read information further below.

Orders made by an individual (B2C) or UK companies without UK VAT number:

Orders with total value include shipping (without VAT) less than or equal to 135 GBP:

If the value of goods and shipping costs (without VAT) is less than or equal to the equivalent of 135 GBP (approx. 155 EUR), the seller is responsible for collecting and paying the VAT to UK authorities on behalf of individual customers. In such cases your updated order confirmation and price calculation will include 20% UK VAT rate, which you will pay to us and we will forward it to the UK authorities.

Orders with total value include shipping (without VAT) more than 135 GBP:

If the value of goods and shipping fees (without VAT) is more than 135 GBP (approx. 155 EUR), the customer is responsible for paying the VAT to UK authorities. In such cases your updated order confirmation and price calculation will not include any VAT and it will be your responsibility to pay 20% UK VAT from the price of goods and shipping fees after the parcel arrives to United Kingdom.

Orders made by companies with valid UK VAT number (B2B): 

If you are a company with valid UK VAT registration, then there will be no taxes charged at the time of purchase and we will completely remove VAT from the price of ordered goods and shipping charges after we manually process your order.

Please always include your UK VAT and UK EORI numbers in comment line of your order as we need to verify it and include in the commercial invoice, which will be attached to the parcel when shipping.

Duties and other fees:

As per EU/UK Trade and Cooperation Agreement (TCA), no customs duties will be applied to orders shipped to the United Kingdom (UK) from the Czech Republic. However, the carrier may charge a processing-fee.

Important information for customers from UK Northern Ireland:

In regards of import rules the Northern Ireland is treated as a part of the European Union. Orders are therefore subject to the same procedure as orders from all other EU countries. It is important to select “United Kingdom – Northern Ireland” from the country list during checkout.

If you are an individual or company without VAT number, your order will be subject to 21% VAT, which is charged automatically and included in all prices listed.

If you are a VAT registered company, please enter your valid VAT number with new pre-fix XI into your order. The system is unable to automatically remove the VAT for you. Therefore please do not pay immediately after submitting the order and wait until we process your order, manually remove VAT and send you new updated order confirmation and payment instructions to arrange your payment without VAT.