Where do we deliver to?
We deliver to all European Union countries (see the full country list below), United Kingdom, Switzerland and Norway.
||Spain (excl. Canary Islands)
If you are from Australia, Argentina, Brazil, Canada, Chile, Hong Kong, Israel, Japan, Kuwait, Mexico, New Zealand, Peru, Qatar, Singapore, South Africa, South Korea, UAE or USA (50 states only), please visit our dedicated USA/Global online store at: www.tukkari.store.
What are the shipping costs?
Shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the item(s) to your shopping basket. In most of cases we combine GLS, DPD and TNT courier services depending on the country of delivery to offer you the best possible shipping rates. Maximum shipping weight for a single order is 20 kg.
When can I expect my order to be delivered?
We ship orders, if the goods are in stock, within 2 to 3 days(except weekends and public holidays) from the date of purchase. Most orders should arrive within 2 to 7 business days of shipment, depending on the destination and choice of courier. If the goods are not in stock, then the time of dispatch is governed by the stated manufacturing lead time. For example, if the goods have a manufacturing lead time of 25 business days, it can be expected that the goods will be shipped within 5 weeks from receipt of order.
How do you pack your products for delivery?
We don't want to leave anything to chance when it comes to protecting 3D printer enclosure kits during delivery. That's why our cardboard boxes are lined on all sides with polystyrene sheets. This may be a bit exaggerated, but we need to make sure that your enclosure kit arrives at your home or company safely. All our packages are shipped from our warehouse in the Czech Republic.
What are your payment methods?
1. Credit card
We support secure online payment by following credit and debit cards: Mastercard, Visa and Diners Club.
2. Bank Transfer
After completing your order, you will receive an order confirmation by email with payment instructions, which you will use if you have chosen a bank transfer. If you did not receive the email, please check the spam folder. It usually takes 2-3 business days for the amount to be credited to our account.
B2B Sale to a business inside EU with valid VAT ID:
When you order our products as an EU company registered for VAT, you can make a purchase without VAT if you enter a valid VAT number. Our online ordering system is not able to automatically deduct VAT from your purchase. For this reason, please do not pay immediately after placing your order. Once we receive and process your order manually, we will send you new payment instructions (excluding VAT) via email.
We exclusively use European VIES for verification of your registration - http://ec.europa.eu/taxation_customs/vies/. Note that your billing address, payment source address and shipping address must always match.
Your invoice will be issued in the reverse charge mode (excluding VAT).
Customers from Switzerland and Norway:
When you order our products from Switzerland/Norway with a delivery address in Switzerland/Norway, you can make your purchase VAT-free. Our online ordering system is able to automatically deduct VAT from your purchase at the checkout. At the same time, we would like to point out that the recipients of the goods shall bear all taxes, customs or other costs related to the customs procedures in their country.
Customers from United Kingdom:
Orders less than or equal to 135 GBP:
If the value of the goods and postage (excluding VAT) is less than or equal to the equivalent of GBP 135 (approximately EUR 155), the seller is responsible for collecting and paying VAT to the UK authorities on behalf of each customer. In such cases, your price calculation and order confirmation will include the 20% UK VAT rate you pay us and we will forward it to the UK authorities.
Orders over 135 GBP:
If the value of the goods and postage (excluding VAT) is greater than GBP 135 (approximately EUR 155), the customer is required to pay VAT to the UK authorities. In such cases, the calculation of the price and confirmation of your order will not include any VAT and it will be your responsibility to pay 20% UK VAT on the price of the goods and postage once the shipment arrives in the UK.
Duties and other fees:
As per EU/UK Trade and Cooperation Agreement (TCA), no customs duties will be applied to orders shipped to the United Kingdom from the Czech Republic. However, the carrier may charge a processing fees.
Customers from UK Northern Ireland:
Currently we don't ship to Northern Ireland.