FAQ - US STORE
Shopping with Us
To which countries do you deliver?
US Store: www.tukkari.com (USA, Canada)
EU Store: www.tukkari.eu (EU countries, United Kingdom, Norway, Switzerland)
German Store: www.tukkari.de (EU countries, United Kingdom, Norway, Switzerland)
Czech Store: www.tukkari.cz (Czech Republic)
Are there any locations where delivery is not available?
While it doesn't happen often, there's still a chance that we may be unable to ship to certain islands, overseas territories, and remote areas due to restrictions imposed by our courier partners. If you believe your location may fall into one of these categories, we recommend contacting us prior to making a purchase to confirm. If an order has already been placed and payment processed, we will promptly notify you and work together to explore alternative shipping options, if available. Rest assured, if we're unable to find a suitable solution, you'll be eligible for a full refund.
What is the cost of shipping?
Shipping costs are calculated based on your destination, the weight of your items, and your chosen shipping method. To find out the shipping charges for your order, add the item(s) to your shopping cart. We exclusively use FedEx courier services, which allows us to offer our customers very competitive shipping rates through our high-volume discount agreement.
What payment methods do you accept?
Credit Card
By far, this is the most popular and entirely free payment option. Once you submit your order, you will be directed to the Comgate payment gateway to finalize the payment. We offer secure online payment options through the following credit and debit cards: Mastercard, Visa, and Diners Club. If the error occurs after adding your card details and confirming the payment, please check with your bank to ensure that the card is approved for international transactions and that secure payment (3D Secure) is enabled. Some banks and card providers, particularly in North America, may also require your confirmation before processing payments to Europe.
PayPal
As a merchant based in the Czech Republic, EU, we are charged a nonrefundable fee for receiving payments via PayPal from North America. The 5.4 % fee is only applied to the price of the item(s) excluding postage and is automatically calculated in the shopping cart upon selecting this payment method. Please note that if you cancel your order, the PayPal fees originally paid will not be refunded due to PayPal policy.
When will you ship my order?
If the product is in stock, we typically ship within 3 business days. If the product needs to be manufactured first, please allow the specified manufacturing lead time for production, packing, and shipment. While the lead time provides a maximum waiting period, we frequently expedite the process whenever possible. Upon shipment, you will promptly receive an email notification with tracking details, ensuring that you are always informed about your order's journey to you.
How do you make sure the packaging keeps my order safe during delivery?
We take extra precautions to ensure the safe arrival of your products. Our packaging process includes lining our sturdy cardboard boxes with styrofoam panels on all sides or cardboard fillers. We believe in leaving nothing to chance when it comes to safeguarding your purchase during transit.
Do you sell consumables and spare parts?
Things happen, and we understand that you may need a spare part for our product over time. On the plus side, we can manufacture any part of the product you purchased within the last 2 years since our products are manufactured in-house. If your 3D printer enclosure includes Carbon/HEPA filters, you can purchase replacement filters from us for 10 USD per piece. We ship them economically in bubble envelopes as registered letters. Feel free to contact our customer service for a quick quote.
Can education providers or public companies purchase on invoice?
What are duties like when importing goods from Europe?
Since our products are manufactured and shipped from Europe, it is important to understand the process of importing goods from overseas.
Importing Goods to the USA:
For a US customer, it's important to be aware of duty-free allowances when importing goods. In the United States, there is a duty-free allowance of $800 USD for goods imported by individuals for personal use. This means that goods valued at $800 USD or less may be exempt from import duties, taxes, and therefore also courier company brokerage fees. Since most of our US private customers spend less than $800 USD with us, even when ordering multiple products, they typically end up having them delivered to their doorstep without any customs procedures or additional payments, just like they are used to when ordering goods within the USA. We provide this information based on our knowledge and experience gained from our customers. However it's always recommended to check the specific regulations and requirements set by customs to ensure a smooth import process.
Importing Goods to Canada:
In Canada, there is a duty-free allowance of $20 CAD for goods imported by mail or courier. For goods valued over CAD $20, import duties, taxes, as well as courier brokerage fees will apply. It's advisable to review the regulations and guidelines provided by the Canada Border Services Agency (CBSA) to understand the duties and taxes applicable to your imported goods.
Is it possible to cancel or modify my order?
Once you've clicked the 'Complete Order' button and made your payment, it becomes quite challenging, if not impossible, for us to accommodate any changes to your order due to our warehouse processing procedures. We strongly encourage you to review your order thoroughly before finalizing it. Should you decide to cancel or modify your order before shipment, we will make every effort to stop it. However, please be aware that we cannot guarantee that the order will not be shipped exactly as it was originally placed. If you have any questions, please do not hesitate to contact us via our Contact Form.
If you decide to cancel your order after it has been shipped, we kindly request that you wait for the parcel to be delivered and then promptly initiate a return. We will be more than happy to process a refund for the items in accordance with our Terms and Conditions, and as outlined in paragraphs below.
Can I return the purchased items?
Absolutely. You have the option to return an item within 14 days of delivery. If you choose to return the goods, please ensure that you do not remove the protective foil from the acrylic parts, refrain from manipulating the individual components, and avoid attempting to assemble the kit. We can only accept returns for goods where the acrylic panels have not been unwrapped from their protective foil, remain undamaged, and show no signs of wear. Please note that customers are responsible for covering shipping costs when returning the product. Additionally, we cannot accept returns for customized products that were made specifically for you upon request, as they are not suitable for resale. If you wish to return purchased items, please contact us for assistance and information on the return address.
How will I get a refund for returned items?
The price of the goods will be returned to you using the same payment method you selected when making your purchase. Shipping charges are non-refundable.
What to do if your goods arrive damaged?
Upon receipt of your parcel, please take a moment to visually inspect it for any visible damage. If you notice any issues, promptly take a few photos and complete a damage report form with the delivery driver. Of course, this applies only if you are personally accepting the parcel from the driver. Following this, inspect the contents of the package as soon as possible to ensure everything inside is intact. If you discover any damages, please contact our customer service team. Kindly provide us with pictures of the damaged items, and we will promptly address the issue. Your satisfaction is our top priority, and if necessary, we will provide a spare part.
What if I find something missing in the package?
While we take great care in completing the kits prior to shipment, errors may occur due to the human process involved. If you believe that something is missing from the package, please double-check that you have downloaded the correct assembly instructions, as different kits may contain different parts. Please inspect the empty packaging thoroughly as parts may be placed inside cardboard boxes that may appear empty at first glance. Screws or nuts may also be placed at the bottom of vinyl bags, so it is important to check them before disposal. If these steps do not resolve the issue, please contact our customer service. We will be happy to assist you and send you the missing part.
About Us
What is Tukkari?
Tukkari is the product brand and name of the production division owned and operated by CZEKO GROUP, s.r.o., based in the Czech Republic, EU. The primary focus lies in the design and production of specialized furniture, catering to various purposes and needs. Particularly notable from a consumer perspective, Tukkari is well-known for its products designed for the 3D printing industry.
What is our history of making 3D printer enclosures?
Our company was established three decades ago in 1995. However, our venture into producing 3D printer enclosures emerged as an addition to our activities over the last decade. The initial enclosures were designed and manufactured in 2017 primarily to fulfill our internal requirements within the company. Drawing from our practical experiences, we refined and improved the design, resulting in our current TS, TF, and TLX enclosure series.
Today, our 3D printer enclosures are widely used by thousands of households and businesses of all sizes, including advertising agencies, architectural firms, 3D printing studios, educational institutions, large manufacturing corporations, and global brands.
What do customers think about our products?
TUKKARI is a well-known brand in the 3D printing community. With just a quick search using our brand name as a keyword, you'll discover a wealth of content showcasing our products. From YouTube videos to user blogs sharing their experiences, to photos of customer builds showing our products in action, there's no shortage of evidence of our presence. In addition, our active user community has contributed numerous add-ons that are available for free download on platforms such as printables.com or thingiverse.com. You'll also find Trustpilot reviews and more, highlighting the satisfaction of our customers. And if you're active on social networking sites, you'll notice that our products are often pictured and discussed in community groups dedicated to specific 3D printer brands.
How do we make our products?
Our production process incorporates advanced technology to ensure precision and quality at every step. Our modern CAD/CAM systems guide the process seamlessly from initial design to manufacturing. Our facilities are equipped with state-of-the-art equipment, including large format 5-axis CNC centers, automatic bending machines, and CO2 lasers, enabling us to handle advanced material processing with ease. In addition, we use 3D printing for prototyping and creating small plastic components, allowing us to efficiently bring innovative ideas to life.
What materials do we use for our products?
We take pride in using high-quality materials from renowned European manufacturers such as Kronospan and Egger. Our products feature durable and abrasion-resistant melamine-faced chipboard panels and MDF boards that meet stringent safety standards. The emissions of released formaldehyde fall within emission class E1. To ensure a polished finish, we use ABS edging supplied by Ostermann, a trusted German provider.
For PMMA extruded acrylic we use sheets from top suppliers such as Evonik Röhm, Brett Martin, and Nudec. These sheets have exceptional characteristics, including perfect translucency on both surfaces, UV-resistance, smoothness, and high-gloss finish. This makes them not only aesthetically pleasing but also safe for health. Additionally, acrylic sheets offer up to 6 times greater resistance to impact forces than regular sheet glass. Furthermore, they transmit up to 92% of light, surpassing the transmission of standard sheet glass, which usually ranges from 80-90%.